Operations Support Manager

Community Transit is a public transportation leader for the Puget Sound Region. Each weekday up to 40,000 passengers rely on us to bring them home. It takes a dedicated team of employees who are passionate about the passenger to make this happen. At Community Transit our vision is together we will do the extraordinary so that people will always think transit first.

OVERVIEW
Reporting to the Director of Transportation, the Operations Support Manager works in closely with the Leadership Team to provide strategic, policy, programmatic, and budget oversight of: Employee Staffing and Scheduling, Customer Comments, Leave Administration and New Transportation Projects.
This position is internal-facing with key responsibilities that include:
• Project management and implementing operational priorities;
• Actively helping to create and sustain a healthy and productive work environment;
• Guiding and supporting change management efforts;
• Management of employee/labor relations issues;
• Active oversight of all service changes; and
• Driving quality improvement of internal processes and procedures.

MINIMUM QUALIFICATIONS
• Seven years of operations experience.
• Five years of supervisory experience in a unionized working environment.
• Three years of project management experience in complex projects.
• Three years of quality assurance and coordination with staff and contractors engaged in program development, procurement and implementation of equipment and systems.
• A bachelor's degree in transportation, public or business administration or a related field.
• Washington State Driver’s License.

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be considered.

PREFERRED QUALIFICATIONS
• Transit/Transportation operations experience.
• LEAN Six Sigma certification.
• PMP certification.